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Unavailable

Custom-made

Products of tailored designs

After receiving your request, we will negotiate with the seller for return/exchange, but the final result is subject to the seller’s decision.

Products whose packaging, tags, accessories have been removed upon user request

Clothes whose tags have been removed

Newspaper, periodicals

Subscripted books and periodicals

Second-hand products

Second-hand products

Products from outside the Chinese mainland

Products bought from overseas, Hong Kong and Macao regions

Undergarments

Underwear, socks, leggings

Adult products

Adult products

Others stipulated by the seller

Subject to seller rules

Food

Biscuits, candies, etc.

Books（≥15）

No less than 15 books

Opened products that are required to meet “Special Standards” for return packing.

Sealed products, please refer to the attached table

(Click to view "Special Standards Table")

Available

When the product meets all of the following requirements:

1. is offered guaranteed returns by the seller;

2. is in a re-salable condition as required by the seller;

3. has been stocked in the warehouse for no more than 5 days.

For products with the free shipping offer, you will be responsible for the shipping fee when returning the product. For products without the free shipping offer, you will be responsible for both shipping fees when the sellers ship the product to our warehouse and when you return the product to the seller.

For return/exchange request submitted within 5 days after stock-in, we will proceed per standard procedure.

0 to 1 time

CN￥0/Time

CN￥0/Time

2 to 5 Times

CN￥5/Time

CN￥10/Time

6 to 9 Times

CN￥10/Time

CN￥20/Time

Over 10 Times

CN￥20/Time

CN￥40/Time

the customer

I Don’t want the product anymore

Client A requests the guaranteed return/exchange service for personal reasons

Every month,our users are free of charge for the first return, the first exchange. If the number of times is exceeded, the "return/exchange service fee" will be charged according to the latest announcement'stardard:

for example:
Regarding the return, for the 2nd return in the month, the customer needs to pay the fee = the freight sent by the seller + the freight sent to the seller + the service fee of 5 yuan, the 6th return in the month, the customer needs to pay the cost = the freight sent by the seller + sent to Seller's shipping + service fee 10 yuan

Regarding the exchange, for the second exchange in the month, the customer needs to pay the fee = the freight sent by the seller + the freight sent to the seller + the service fee of 10 yuan, the sixth exchange in the month, the customer needs to pay the cost = the freight sent by the seller + Shipping to the seller + service fee of 20 yuan.

Customers do not need to bear the cost of return and exchange due to non-customer reasons. For example, the seller sent the wrong product, and the product was found to have obvious quality problems (damage) when it was put into the warehouse, and the express delivery caused the product to be damaged.

I Purchased the wrong product/extra product

Client B requests the guaranteed return/exchange service for personal reasons.

Shipping fee is way over my budget.

Client C requests the guaranteed return/exchange service as the international shipping fee is much higher than his budget

The seller thinks the product has no quality issue

(Click to view "Examples of Defective Products/ Quality Issues")

Client D thinks that the product is different from what the photo shows and requests the guaranteed return/exchange service. After verifying with the seller, it is concluded the product has no quality issue

The seller

The seller shipped the wrong product.

The seller ships the wrong product due to his own negligence and the received product is different from what was ordered. For example, the color or size of the product is different from what the client ordered

Quality issues

The product has quality issues. For example, holes, and stains.

Others

The product is damaged during the domestic transportation

The product purchased by the client is already damaged when arriving at the warehouse due to the domestic transportation

New Sneakers

Anti-theft clasp (if anyif any) and the anti-damage sticker has not been cut/removed, and are fully functional.

Detergent/ Tampon/ Paper/ Fragrance

The one-time sealing packaging (if any) of the personal care products must remain sealed.

Hair Care/ Wig

The one-time sealing packaging (if any) of the hair care products must remain sealed.

Skin Care/ Body Care/ Essential Oil

The one-time sealing packaging (if any) of the products must remain sealed

Cosmetics/ Perfume/ Beauty Tools

The one-time sealing packaging (if any) of the products must remain sealed

Digital Products/ Home Appliances (Excluding cameras and large home appliances)

1. The internet access permit is not damaged (destroyed).

2. There is no water damage.

Digital Camera/SLR Camera/Camera

The shutter of SLR cameras are not pressed more than 20 times.

Large Home Appliances

1. LCD TV and air conditioner: has not been installed to the wall. Simple debugging is allowed.

2. Washing machine: has not been used with water.

Models/ Anime Products/ Anime-Related Peripherals/ Cosplay Products/ Board Games

The tapes and plastic seals (when there is any) on products like models, figures, soldier figures, BJD cannot be removed.

Electronic Components

1. No welding operation.

2. The integrated circuits have never been installed on any IC base.

3. The one-time sealing packaging of consumables like thermal silicon grease/thermal paste, electronic glue/ encapsulating glue/ sealant/ adhesive, conductive glue, and conductive ink must remain sealed.

Level II Category “Game Software” under Level I Category "Video Game/ Accessories/ Games/ Game Guide "

The one-time sealing packaging (if any) of the products must remain sealed

Pet Foods, Health Products, and Drugs under Level I Category "Pets/Pet Foods and Supplies"