Hi! Can I help you?

Can't find the answer you need? Contact customer service to solve the problem!
Daily Questions
Purchasing business Transportation business Query logistics Product abnormality Customs inspection Package return After sales precautions Insurance Policy and Compensation User Registration Agreement User Privacy Protection Rules Value added Protection Compensation Agreement Customs clearance and taxes Account payment
Business type Purchasing business How long can the products be kept in the reelbuy warehouse?

1. The normal shelf life of purchasing and forwarding packages is 180 days (about 6 months), starting from the order status "in stock". If it exceeds 150 days, an email will be sent to remind the user to submit the package waybill. If the package waybill is not submitted or no feedback is given after 180 days, it will be regarded as abandoned. We will destroy the expired products uniformly.


2. The shelf life of abnormal packages (i.e. the package is signed for first but the order is not submitted or the logistics information is not completed) is 60 days, starting from the order status "signed for". Since such packages cannot match the relevant orders and users, no reminder can be made. Overdue reelbuy will be regarded as abandoned and destroyed.


Related rules:


1. During the storage period, reelbuy is responsible for the storage of the goods and bears the corresponding responsibilities, but the shelf life of the goods is not within the storage scope (for example: the shelf life of perishable items is only 1 month).


2. No reminders or notifications will be made for destroyed goods.


To avoid the destruction of goods, please submit the package waybill in time within the validity period of storage. Thank you for your cooperation and understanding!